The Process

We prioritize both convenience and security in our payment options. We are pleased to offer Stripe as our primary payment processing service, ensuring a smooth and secure transaction for every purchase. Here’s what you need to know about our payment methods:

Secure Online Payments with Stripe:

• All Major Credit and Debit Cards Accepted: We accept a wide range of credit and debit cards including Visa, MasterCard, American Express, Discover, and more.
• Bank-Level Security: Stripe is known for its rigorous security protocols. It encrypts and securely processes your payment information, adhering to the most stringent industry standards.
• Fast and Reliable: Enjoy quick, hassle-free payments that are processed securely in real-time, ensuring your order is confirmed and processed without delay.

Stripe’s Advanced Fraud Protection:

• Fraud Detection: Stripe uses advanced algorithms and machine learning to detect and prevent fraudulent transactions, protecting both you and our business.
• Secure Customer Authentication: Our checkout process includes additional authentication steps where necessary, aligning with the latest security standards to keep your financial information safe.

No Additional Fees:

• Transparent Pricing: We do not charge any additional fees for using Stripe as your payment method. You pay only for what you purchase.
• Hassle-Free Process: In the event of a return or refund, the process is straightforward and managed efficiently through Stripe, ensuring a smooth transaction reversal.

Customer Service Support:

• Assistance Available: If you have any questions or concerns about your payment, our customer service team is here to assist.

We are committed to providing you with a secure and convenient shopping experience. Should you have any questions about our payment methods, please don’t hesitate to contact us.

At vitaminHUB.co.uk, we understand how important it is to receive your products promptly and securely. That's why we've partnered with Royal Mail to offer reliable and efficient delivery services. Here are the options available to you:

Standard First Class Delivery:

• Cost: £3.50
• Delivery Schedule: Monday to Friday
• Details: Our standard delivery option ensures your order will be delivered within the standard Royal Mail first class delivery times. This option is perfect for those who are looking for a balance between cost and speed.

Next Working Day Delivery:

• Cost: £7.50
• Order Deadline: Before 3 PM
• Delivery Schedule: Monday to Friday
• Details: Need your items quickly? Our Next Working Day Delivery is the ideal choice. Place your order before 3 PM, and your products will be delivered the next working day. This option is designed for urgent orders and provides a fast and reliable service to meet your needs.

Please Note:

• Orders placed after 3 PM will be processed the next working day.
• Delivery times are subject to Royal Mail's schedules and may vary, especially during peak periods or due to unforeseen circumstances.
• Working days are Monday to Friday, excluding public holidays.

We strive to ensure that your products reach you in perfect condition and as quickly as possible. If you have any questions or special requirements regarding delivery, please do not hesitate to contact our customer service team.

Thank you for choosing vitaminHUB.co.uk

We understand how important it is for you to know the status and location of your order once it’s on its way to you. To keep you informed every step of the way, we provide a seamless order tracking system in collaboration with Royal Mail.

How Our Tracking Works:

• Shipping Confirmation Email:
• Once your order has been shipped, you will receive a confirmation email from us. This email is more than just a notification – it includes your unique tracking number provided by Royal Mail.

Locating Your Tracking Number:

• In the shipping confirmation email, you will find your Royal Mail tracking number. This number is key to keeping an eye on your parcel's journey.

How to Track Your Order:

• To track your order, simply visit the Royal Mail Track and Trace website.
• Enter the tracking number provided in your email to view the current status of your shipment.

Real-Time Updates:

• Royal Mail’s tracking service offers detailed, real-time updates on the location and status of your package. From dispatch to delivery, you'll know exactly where your order is.

Peace of Mind:

• Our tracking system ensures that you stay informed and confident about the arrival of your purchase. You can plan accordingly and be assured that your order is on its way to you securely and promptly.

Need Assistance?

If you encounter any issues or have questions about tracking your order, please don't hesitate to contact our customer service team. We're here to help ensure that your experience with us is as smooth and enjoyable as possible.

Cancellation Policy:

Before Shipment: Customers can cancel their orders at no charge before the order has been shipped. To cancel an order, please contact our customer service team with your order number.

After Shipment: Once an order has been shipped, it cannot be cancelled. However, customers may return the order after receiving it, subject to our returns policy.

Returns Policy:

Time Frame: Customers have 7 days from the date of receipt to initiate a return.

Condition of Products: To be eligible for a return, items must be unopened, unused, and in their original packaging. Products that are sealed for health protection or hygiene purposes can only be returned if unopened and in their original seal.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our customer service team immediately with photographic evidence. We will arrange for a replacement or refund as appropriate.

Process: To initiate a return, contact our customer service team with your order number and reason for return. We will provide instructions on how to send back the items.

Shipping Costs: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service, as we are not liable for returns lost in transit.

Refunds: Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to sales@vaultnutrition.co.uk.